In Search of Empathy

It is a commonly accepted truth that there are only really two kinds of problems: you either have a process problem or a people problem. And, as a senior lawyer told me recently – even the process problems really boil down to people problems. As a practitioner and evangelist for collaboration, co-operation and partnerships for over 20 years I have seen how the success or failure of initiatives mostly comes down to how well we large apes can understand, communicate, solve problems – and work together.

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