Human Beings Make Such Difficult Customers.

According to Sainsburys 70% of consumers at 4.00pm in the afternoon – do not even know what they are going to eat that evening.  Strange isn’t it? Last week I was lucky enough to attend a great session at Henley Management School where Prof. Moira Clark outlined some of the latest thinking on customer management. Serving and understanding them is more difficult than ever – and yet marketers then build systems and employ people who do not make that task any easier…

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My Twitter Conundrum.

Conundrum. ‘A paradoxical, insoluble, or difficult problem; a dilemma’. It was announced last week that Twitter had attracted a further $100m of investment seeing its valuation rise to more than $1B – and all whilst employing 75 people and with hardly any revenue generation (apart from a brilliant plan of selling more equity and JV funding). Having spent 20 years working in media and agencies, selling and buying ideas, campaigns and future plans – this poses me a conundrum. Every media and marketing professional I know understands value, profitability, ROI – as well as brand, innovation and first mover advantage. An ad campaign is not great because it gets fans and plaudits – its great when it achieves marketing results that the advertiser wanted. A media platform is not fabulous when it gets free readers and users – its fabulous when it attracts advertisers or subscribers to help pay for the media platform. As Picasso said ‘ the greatest compliment anyone can make me is to pay me for my work’.Continue reading “My Twitter Conundrum.”